Nor did I think you were suggesting that. As Nurses, we are often rated in public opinion polls (conducted by educational institutions, government agencies, and even Gallup) as trusted and respected. There is only one year in which Registered Nurses did not come in first place in most of these polls, which was 2001 when firefighters topped us out.
We also may be the first ones to face frustration and anger on the part of patients and/or family (not really much difference in such situations) related either to the experience in the 'System' itself, or with an unpleasant (undesirable/unexpected) outcome. We take that as a given, and learning how to deal with it is, or should be, a component of nursing education. We do not take as a given that abusive expression of such anger is justifiable, which is why being able to tell the difference between such abuse, and health care condition induced behaviour, is as important as you state.
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branchandroot
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Date: 2008-02-05 03:55 pm (UTC)We also may be the first ones to face frustration and anger on the part of patients and/or family (not really much difference in such situations) related either to the experience in the 'System' itself, or with an unpleasant (undesirable/unexpected) outcome. We take that as a given, and learning how to deal with it is, or should be, a component of nursing education. We do not take as a given that abusive expression of such anger is justifiable, which is why being able to tell the difference between such abuse, and health care condition induced behaviour, is as important as you state.